Last updated: 01-06-2026

1. Introduction
At  IFAST INFORMATION TECHNOLOGIES , we are
committed to providing quality products and services.
This Refund Policy outlines the circumstances in which
refunds, returns, exchanges, and cancellations may be provided.
By purchasing from us, you agree to this Refund Policy.

2. Australian Consumer Law
Nothing in this Refund Policy excludes or limits your rights
under the Australian Consumer Law.
Customers may be entitled to a repair, replacement, or
refund where products or services fail to meet consumer guarantees.

3. Change of Mind

We may offer refunds or exchanges for change-of-mind
purchases subject to the following conditions:
- Request made within 14  days of purchase
- Product is unused and in original condition
- Proof of purchase is provided
- Original packaging is included
Change-of-mind refunds may not apply to:
- Digital products
- Downloadable content
- Gift cards
- Custom-made or personalised items
- Perishable goods
- Services already delivered
Shipping costs are generally non-refundable unless required
by law.

4. Faulty or Damaged Products

If a product is faulty, damaged, incorrect, or not as
described, customers may be entitled to:
- Repair
- Replacement
- Refund
Please contact us as soon as possible with:
- Order details
- Description of the issue
- Supporting photos where applicable

5. Services Refunds

Refunds for services may be considered where:
- Services were not provided with due care and skill
- Services significantly differ from what was agreed
- Services cannot be completed within a reasonable time
Partial refunds may apply depending on work already
completed.

6. Digital Products and Software

Unless required by law, refunds are generally not provided
for:
- Downloaded software
- Digital subscriptions
- Online courses
- Digital files already accessed or downloaded
Exceptions may apply for technical issues or major faults.

7. Subscription Cancellations

Customers may cancel subscriptions at any time unless locked
into a fixed-term agreement.
Cancellation terms:
- Access continues until the end of the billing period
- Future renewals will stop after cancellation
- Previous payments are generally non-refundable unless
required by law

8. Refund Process

To request a refund, contact:
 IFAST INFORMATION TECHNOLOGIES 
Email: info@ifastinfotech.au
Phone:+61469789618
Please include:
- Full name
- Order number
- Proof of purchase
- Details of the issue

9. Refund Timeframes

Approved refunds are typically processed within [NUMBER]
business days using the original payment method.
Bank or payment provider processing times may vary.

10. Return Shipping

Unless required by law:
- Customers may be responsible for return shipping costs
- We recommend tracked shipping for returns
If the item is faulty or incorrect, we may cover reasonable
return shipping costs.

11. Policy Updates

We may update this Refund Policy from time to time.
Updated versions will be published on our website with the
revised effective date.